Upload the account
The practice provides the patient's name, phone number, language preference, account reference, and, where email delivery is enabled, the email address on file plus the existing PDF statement.
South African medical account recovery
AI calls that follow up overdue medical bills and send the statement by email.
MediResolve calls the patient, checks whether it is speaking to the named person, gives the approved account notice, and, where a statement PDF is provided, sends it to the email address already on file.
Optional PDF emailIf the practice provides a statement PDF and email address on file, the bill is sent after the call ends.
Clear guardrailsIf the patient is not confirmed, the call uses limited wording and still sends the statement to the address on file.
TraceableStructured notes, call outcomes, email-job status, and audit logs for every campaign.
Identity check
03:42
AI
Hello, can I please speak with John?
PT
Yes, this is John.
AI
Thank you, this is Anika calling on behalf of City Medical Centre. I'm calling about an outstanding balance. The outstanding balance needs to be settled. We will send your statement to the email address we have on file so you can review it.
StatusConnected
Next stepOptional PDF email
Enterprise account experience
Harrods
Einhell
Tetra Pak
Miltenyi Biotec
What happens on each account.
The product is deliberately simple: upload the account data, optionally include the statement PDF, let Anika make the call, then send the PDF statement to the patient email address on file when email delivery is enabled.
Anika makes the call
Anika asks to speak to the named patient, then gives the approved overdue-account notice in English or Afrikaans. If identity is not confirmed, the call uses limited wording.
Statement email, when provided
After the call, MediResolve sends the existing PDF statement to the email address already on file when a statement was provided for that account. Anika does not ask for a new email address by phone, and the email body avoids sensitive detail.
The outcome is logged
The system records whether the patient was reached, whether identity was confirmed, whether the statement email was queued or sent, and whether follow-up is needed.
Hear the English call flow.
Two separate moments from the call: first the identity check, then the account-statement notice after the patient confirms.
Opening question
Hello, can I please speak with John?
Statement notice
Thank you, this is Anika calling on behalf of City Medical Centre. I'm calling about an outstanding balance. The outstanding balance needs to be settled. We will send your statement to the email address we have on file so you can review it.
Designed for healthcare billing teams.
The platform turns a CSV of overdue accounts into completed follow-up calls. Where a statement PDF is provided, MediResolve automatically emails that statement to the patient's email address on file after the call ends.
CSV account import
Upload patient name, phone number, language preference, account reference, and, where email delivery is enabled, the email address on file plus the statement PDF.
Call then email
Anika makes the account-notice call first. When the call ends, accounts with a provided PDF statement are emailed automatically to the email address already on file.
Operational reporting
Teams can review who was reached, whether identity was confirmed, whether the statement email was sent, and which accounts need human follow-up.
Simple monthly pricing.
Start with one free demo call. Paid plans are fixed monthly service fees, not a percentage of the account balance, and statement email is optional per organisation.
Free demo
R0one live demo call
- Call your own number
- Sample statement email
- No real patient accounts
Starter
R5,000per month
- Up to 20 accounts/month
- Up to 4 call attempts per account in order to remain POPIA compliant
- Optional PDF statement email
- English/Afrikaans call flow
- Extra accounts: R175 each
Growth
R9,500per month
- Up to 50 accounts/month
- Up to 4 call attempts per account in order to remain POPIA compliant
- Optional PDF statement email
- Outcome report
- Extra accounts: R150 each
Group
R18,000per month
- Up to 120 accounts/month
- Up to 4 call attempts per account in order to remain POPIA compliant
- Multiple practices or branches
- Group reporting
- Extra accounts: R125 each
Compliance-conscious from the first call.
Medical billing data is sensitive. The service is positioned for responsible debt contact, privacy-aware processing, and clear caller conduct.
- ✓Caller, practice, and account-purpose details are given after the named patient is reached.
- ✓MediResolve can make up to four call attempts per patient account in a 30-day cycle, normally no more than once per week. Calls stop when the notice is delivered, the account is resolved or disputed, the number is incorrect, or the patient asks not to be contacted by phone.
- ✓Emails avoid account amounts, treatment details, ID numbers, and other sensitive detail in the body.
- ✓Escalation paths for disputes, affordability concerns, complaints, and vulnerable patients.
- ✓Practice-approved account follow-up model with clear controls for escalation and reporting.
Book a live demo.
Start with one demo call to your own number. If the workflow fits, move to a paid monthly plan for approved account segments.