Refund and cancellation policy

This policy applies to paid MediResolve service orders. It does not affect any rights that cannot lawfully be excluded.

Refund and cancellation policy

Last updated: 28 May 2026.

• Free demo calls are not charged and do not require cancellation fees.
• Monthly services may be cancelled through the subscription cancellation page or by written notice to info@autorxgen.co.za. Cancellation stops future billing after the current paid service period unless otherwise agreed in writing.
• If MediResolve cannot provide an ordered service, the client will be notified and any amount paid for the unavailable service will be refunded within 30 days.
• Once setup work, call preparation, calls, statement emails, reporting, or other agreed work has begun, fees for that work are not normally refundable.
• Refund requests are reviewed against the confirmed order, work already performed, third-party costs, and any written service terms agreed with the client.

Terugbetaling- en kansellasiebeleid

Laas bygewerk: 28 Mei 2026.

• Gratis demo-oproepe word nie gehef nie en het geen kansellasiefooie nie.
• Maandelikse dienste kan deur die intekening-kansellasieblad of per skriftelike kennisgewing aan info@autorxgen.co.za gekanselleer word. Kansellasie stop toekomstige fakturering na die huidige betaalde dienstydperk, tensy anders skriftelik ooreengekom.
• As MediResolve nie ’n bestelde diens kan lewer nie, sal die kliënt in kennis gestel word en enige bedrag wat vir die onbeskikbare diens betaal is, binne 30 dae terugbetaal word.
• Sodra opstellingswerk, oproepvoorbereiding, oproepe, rekeningstaat-e-posse, verslagdoening of ander ooreengekome werk begin het, is fooie vir daardie werk normaalweg nie terugbetaalbaar nie.
• Terugbetalingsversoeke word beoordeel teen die bevestigde bestelling, werk wat reeds verrig is, derdeparty-koste en enige skriftelike diensbepalings wat met die kliënt ooreengekom is.